Terms and Conditions
Advice
We understand that making the right choice may seem rather daunting, especially if this is your first baby. Georgina and I have years of experience in this field and our staff have too. We are happy to speak to you regarding any query. Please call us during shop opening hours - Monday to Saturday 9.30 - 5.30 on 0117 924 5080 or if you need to speak to someone on a Sunday you can call the Stoke Newington shop on 0207 249 5069 or email us, all details are on the contact us page.
Take a look at our 'What do I need?' page for lots of advice that will point you in the right direction.
Delivery
Born will make all endeavours to deliver the goods as shown on the site within the time shown when you place your order. We offer free delivery on all orders over £30. The delivery charge for orders that do not meet the £30 free delivery thresehold is £4.95.
We recycle a lot of our packaging so you may find that your delivery arrives in a recycled box or bag.
Payment
Payment can be made by credit card using our secure server. We accept: Visa, Mastercard, and Delta. We use HSBC online credit card processing which offers the highest level of protection for your card details. We DO NOT keep records of your card details on paper or electronically.
Back orders
If your item is not in stock, we will order it for you. We will keep you informed as to the status of your order, however should you need to contact us please call us on 0117 924 5080, or email us (see contact us page)
If Your order hasn't arrived
We use a courier or Royal Mail to deliver goods and unfortunately they can very occasionally let us down. If your order has not been received within the time stipulated please telephone us on 01179 245080 so that we can look into the matter.
If you are out when delivery is attempted you will receive a card asking you to arrange a suitable delivery time, please respond to this promptly.
Vat charges
VAT is not charged on baby clothing (including nappies). For orders made from the UK or the European Union 17.5% or 5% VAT is included in the price of all products that are eligible.
Returns procedure
We want you to enjoy each shopping experience with us. Occasionally though, we know you may want to return items. We have a 28 day no quibbles returns policy (as long as the products have not been used in any way and can be resold), or in the case of washable nappies only, 3 months. On receipt of the returned item we will issue a full refund or exchange excluding any delivery charges. We cannot refund washed/prewashed nappies unless they are faulty and in which case we will offer a replacement. It is also possible to bring the item back into one of our shops to save your delivery charge or to exchange it for something else.
Faulty goods
Faulty Goods should be recevied by you in the same condition as they left us. If a product you purchase from us is faulty you can return it to Born for an exchange. Please advise us within 7 days of receipt. In some cases a repair may be offered in preference to an exchange.
To return an item, please enclose a note giving your name, address and the reason for the return and wrap the package securely.
If you are returning an item because of an error on our part or because it is damaged, we will be happy to refund the delivery charges incurred in sending the item back to us. Otherwise you will be responsible for those charges and the costs of any other services.
Privacy policy
We request personal details on the order form for our records only. We do not disclose customer information to third parties. All emails you receive will be directed through Born. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
By shopping at Born you will on occasion be sent emails with information on special offers of news.
Complaints
We want you to be happy with your shopping experience with us. If for any reason you need to complain or perhaps just inform me of how we could have done things better please contact us at: Eva Fernandes, Director, Born, 64 Gloucester Road, Bishopston, Bristol, BS7 8BH. Tel 0117 924 5080 or email us
This does not affect your statutory rights.
